Refund policy

RETURN & REFUND POLICY

At Fone Care Online Store, we want you to be satisfied with your purchase.

Returns

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in its original packaging, and accompanied by proof of purchase.

To start a return, contact us at:
Email: fonecarekochi@gmail.com

Return Address:
Fone Care
Koduveli Building 53/3608,
Subhash Chandra Bose Road,
Opp. Muthoot Finance Vyttila,
Near Ponnurunni,
Vyttila, Kochi,
Kerala – 682019,
India

Damaged or Wrong Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos of the product and packaging.

Non-Returnable Items

The following items cannot be returned:

  • Used products

  • Products damaged due to misuse

  • Sale or clearance items

  • Gift cards

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, refunds will be processed to the original payment method within 5–10 business days.

For any questions regarding returns or refunds, contact:
fonecarekochi@gmail.com